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Buy, Sell & Trade Phones with The Big Phone Store
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Welcome to The Big Phone Store! We have over 25 years of experience working with mobile phones, making us one of the few companies who have been in this industry since before it became mainstream.
Our team refurbishes devices, processes trade-ins and supports customers across the UK from our Wolverhampton facility. We've grown from a local business to a nationwide retailer, while keeping our testing, refurbishment and customer support in-house.
Shop trusted refurbished phones and tech, or get a great price for your old device.
Our Services and Reliability
From refurbished phones and accessories to trade-ins and customer support, The Big Phone Store offers a range of products and services all under one roof.
We focus on clear standards, in-house refurbishment and responsive customer service, so you get a great experience no matter what you're here for.
What we offer | What it means | How it benefits you |
|---|---|---|
90+ point check | Every phone we sell passes more than 90 functionality checks, alongside background and history checks. | Any device you buy from us will be fully functional. We refuse to sell any product that doesn't pass every one of our rigorous tests. |
85% battery health guaranteed | Our minimum battery health for every device is 85%. Any battery below this level is replaced before sale. | Most companies offer a minimum battery health of 80% or lower. We replace any battery below 85%, so your battery can last longer. You can also upgrade to a brand new battery at checkout. |
12-month warranty as standard | Every device comes with a free 12-month warranty to cover unexpected faults. You can also upgrade to a 2-year, 5-year or lifetime warranty. | We trust in the quality of our products enough to cover them for a minimum of 12 months, because we know that our testing process is strict and thorough. If a device doesn’t work as expected, we take responsibility and fix it, free of cost. You can also get a month of free insurance to cover accidental damage, loss and theft. |
Next-day delivery | We offer free standard delivery on all orders over £30, and free fast delivery (1-2 days) on all orders over £150. We also offer next-day and next-day before 1pm delivery. See our delivery page for more details. | The last thing you want when buying a device is to wait for days before being able to see and use it in person. That’s why we dispatch five days a week and provide full tracking details for your order, so you're not left in the dark. |
Wide selection | We offer thousands of phones with various storage options, colours and more. | At The Big Phone Store, you don't have to settle for a device you don't want. Shop Apple, Samsung, Google and other major brands to find your dream device without spending the big bucks. |
Website stock means real stock | If you see it on our website, you can buy it. We don’t advertise phones that aren’t in stock and ready to ship. | Some sites advertise stock that they don’t actually have, leading to delays and disappointment. We don’t. If a product is shown as in stock on our website, we physically have it, and it's ready for same-day dispatch. |
Gift cards | We offer e-giftcards with a value of up to £500, so your loved one can buy the phone of their dreams. | Buying tech for yourself is easy, but choosing a device for someone else is more difficult. Giving someone a The Big Phone Store gift card puts the choice back in their hands, so they get a new device they’ll love. |
Trade-in | Complete our short questionnaire, send us your old phone using our free packaging and delivery label, and we’ll send the cash value of your phone straight to your bank account. | We’ll buy your old device, and have the money in your bank within 24 hours in the majority of cases. Our unique trade-in process asks specific questions about your old phone, so you find out right then and there how much we’ll pay for it. If the phone matches your description, we won’t downgrade the price, ever. If you're not happy with the quote, we'll send it back for free. |
A few words from our CEO
Our CEO on The Big Phone Store
Steve Athwal founded The Big Phone Store in 1999. Here's what he has to say about our company's ethos, and about the future of the industry.
Having been buying and selling used phones since 1999, I have a vast amount of experience, and over the years I have built The Big Phone Store to be a premier retailer with the end user in mind. My ethos and the core of my business principles is this: we are not here to maximise profit. Our main aim is to ensure that any device that we sell, our customers love.
It may sound cliche, but customer service is paramount, and it takes precedence over everything we do within the company. Every decision, change and process is shaped by this goal. You, the customer, are important.
If there’s ever an issue my team is unable to resolve to your satisfaction, I am contactable and will personally read every single piece of communication. I don’t hide behind AI bots or secretaries.
I’ve been doing this for almost 30 years, and plan to continue for the next 30!
— Steve Athwal, Founder and CEO of The Big Phone Store
Why Customers Trust The Big Phone Store
Many customers find us online or hear about us from friends without really knowing much about who we are as a company. We’ve been operating since 1999, with nearly three decades of experience in this industry. If you’re looking to buy from an established, reliable team, look no further.
Trust Point | What it Means | How it Benefits You |
|---|---|---|
Founded in 1999 | We have 25+ years of experience working with mobile phones of different brands, ages and conditions. That’s longer than the iPhone has even existed. | We’ve been refining our process to respond to customer feedback since 1999, giving our team decades of experience buying, selling and repairing devices. We’re not a small startup or a fresh face in the industry. When you buy from The Big Phone Store, you know what you’re getting. |
All refurbishment done in-house | We don’t outsource our processes. Everything is done at our facilities by our qualified staff. | Our testing, refurbishment and fulfilment are handled by our own team at our Wolverhampton facility. That way, we’re accountable for ensuring every step of the process is held to a high standard. If there are any issues, you know exactly who to call. |
Online since 2016 | We’ve sold phones online since 2016 and have a decade of experience fulfilling online orders. We believe that the online buying experience should be just as easy as in-person. | Our main goal is to provide you with a hassle-free shopping experience from the comfort of your own home. With a decade of experience, you can be sure that we know how to do just that. Our stock is held on-site and ready to be shipped, so you aren’t stuck waiting for a third-party seller to dispatch your phone. Just sit back and wait for your new phone. |
Large retail showroom | Our Wolverhampton store is open from 9am-5:30pm every weekday, with free parking available. | We have a large on-site showroom where we hold all our stock. If you’re feeling unsure, you can come and see the phones for yourself and talk to our experts. A physical location gives everyone complete peace of mind that they’re buying from a legitimate company. |
Quality Charter | Our Quality Charter outlines our standards when it comes to the products we sell. | We refuse to sell devices that don’t meet our high standards, and we share these standards openly with you, the customer. At The Big Phone Store, quality is not optional, it’s the standard. |
Contact channels | You can contact us by phone, email, WhatsApp or in-person. | We’re here to help in the way that’s easiest for you. If you find typing emails difficult and time-consuming, you can simply pick up the phone and give us a call. If you want to show us pictures of your device, you can send them on WhatsApp. Unlike some sites that only use automated bots, you can contact us directly. |
Sustainable packaging | We use 100% recyclable packaging to limit our carbon footprint. Customers can even reuse our packaging for trade-in, reducing back-and-forth shipping and CO2 emissions. | Protecting the environment is at the heart of our business. We use biodegradable packaging so that less waste is sent to landfill sites. When you buy a phone from The Big Phone Store, you’re supporting a greener, safer future. |
Multiple shipping options | We offer multiple shipping options, including free delivery within 1-2 days for orders over £150, and guaranteed next-day delivery for those who cannot wait. | Sometimes, you need a new phone as soon as possible. In that case, you can choose our next-day before 1pm delivery option, so you don’t have to wait long to receive your new device. Please see our checkout for the full list of delivery options. |
86,593 reviews across all platforms | You can find our profiles on Trustpilot, eBay, Amazon and more to read our customer reviews. | Tens of thousands of customers have bought from us and shared their experience online. You don't have to take our claims at face value. You can read the reviews for yourself. |
Payment Options
We also offer a range of flexible payment options so you can split the cost of your purchase. See our full list of payment methods at checkout.
Most UK credit and debit cards:
Visa, Mastercard, American Express
Digital wallets:
PayPal, Apple Pay, Google Pay
Buy Now, Pay Later:
Klarna (pay in 3, pay in 30 days), Clearpay, Black Horse
How We Help
Customer Support
Good customer service matters before, during and after your order. Our UK-based team is on hand to help with questions, orders, returns, trade-ins and more.
With our no quibble money-back guarantee, you can return your device for a full refund if you’re not happy with it. You've got nothing to lose by buying from The Big Phone Store.
What We Offer | What it Means | How it Helps You |
|---|---|---|
45-day returns | You can try your new device to make sure you’re happy with it, and return it within 45 days for a full refund if you’re not. | No one can decide whether they like a phone before they’ve seen it and used it themselves. That’s why if you’re not happy, you can return the item you purchased for a full refund within 45 days. No questions asked. |
In-house customer support | We have live customer support from 9am-5pm, every weekday. Think of them as your own personal shopper. If you need any help, our team is on hand to answer your questions. | Whether you have an issue or simply don’t know where to start, we’ll happily guide you through the buying or selling process. Just pick up the phone, give us a call, and we’ll answer. Our support team is based on-site and works alongside our refurbishers, so any query you have can be dealt with now, not in a few days’ time. |
Part exchange | Put the value of your existing device towards your next phone, without having to send your old one before the replacement arrives. | Some customers told us that they needed a new phone, but didn't want to sell their current one and be left without a way to stay in contact with loved ones. That’s why we launched our unique ‘part exchange’ program. You, the customer, matter to us, and we want to help you in any way we can. |
Complaints policy | Our detailed complaints policy explains how you can contact us to raise an issue. If something goes wrong, you can contact us directly. | The core of our business is providing great devices and a great experience to every single customer, so we take complaints seriously and assess them fairly. If we've made a mistake, we admit it and resolve it. |
Blogs and guides | Our blog provides buying guides and useful information about phones, repairs, trade-ins and more. | Our team writes original guides based on common customer questions, so you can make informed buying decisions. You can check out our blogs and support pages for free at any time. |
Our unique grading system
Cosmetic Conditions
Our devices are available in four clearly defined cosmetic conditions (Good, Very Good, Pristine, Like New), so you can choose the appearance and price that suits you best.
Condition describes how the phone looks, not how it works. Every device is fully functional, and goes through the same testing process.
We also show real-life example images of devices that we’ve sold, so you can see what each grade looks like before ordering. See our grading page.
Recognised by Industry Experts
You don't have to just take our word for it. Our efforts to provide high-quality services have also been recognised by our peers within the industry, as well as household-name companies such as Which? and MoneySavingExpert. See our awards page to learn more.
Trust Point | Explanation | How it Benefits You |
|---|---|---|
Featured by 'Which?' | 'Which?' included The Big Phone Store in its refurbished retailer survey, where we got 5/5 for delivery and 4/5 for value for money. | Real customers gave their opinion, completely independent of us, and praised our services. The verdict is clear: customers rate us highly when it comes to product quality and overall experience. |
Recommended by 'MoneySavingExpert' | We were one of only 10 major UK refurbishers featured as a ‘recommended retailer’ on MoneySavingExpert. | Independent recognition reflects the standards of service that we aim to provide across the business, so you can be confident when buying from us. |
Winner of 'Mobile News Awards - Best Customer Service (Consumer)' 2026 | We’re recognised for the quality of our customer service, even beating larger companies like EE. | We understand that buying and selling phones can be confusing, and it can be even more distressing if something goes wrong. Our customer service team are recognised for their exceptional standards of service, and this same team is ready to help you with any query you may have. When you call, we actually pick up the phone. |
Speaking at events | Our staff have spoken at numerous guest panels and industry events across the world. | Due to their expertise, our team are often invited to speak at tech events and give their perspectives on the refurbished industry. Previous events that our staff have spoken at include Circular Summit, Retech days and Mobile Disrupt Europe x ITAD Europe 2026. |
Multi-award-winning | We have been nominated for a range of awards, including the Circular Tech Awards, Mobile Industry Awards and British Entrepreneur Awards. | Our awards aren't limited to just one area. We've won trophies for sustainability and growth & innovation (Express and Star Business Awards 2026), and one of our technicians became the first competitor from outside of North America to win the micro-soldering competition at America's largest repair expo. This is what it means to be a specialist in the industry. |
Need Phones and Services for Your Business?
We can help with business device supply, deployment, ongoing lifecycle support and trade-in.
The Big Phone Store is a UK business that buys, sells and refurbishes mobile phones. We also offer repair, customer support and business services, with testing, refurbishment and fulfilment handled by our own team in Wolverhampton. You can shop online or visit our Wolverhampton store, and we dispatch orders every weekday. Click here to learn about us.
Yes, you can sell your old phone at The Big Phone Store. Complete the online questionnaire for an instant valuation, and request free postage and packaging to send your device to us. In the majority of cases, the money will be in your account the same day we receive your phone. If you complete the questionnaire accurately, we won’t downgrade your quote, ever. If you’re not happy with the quote after inspection, we’ll return your phone free of charge.
Yes, The Big Phone Store is a legitimate and reputable company. It is registered as SPS Technology Services Ltd and can be found in Wolverhampton, West Midlands. The company has been operating since 1999, and has a positive reputation based on customer reviews. If you don’t believe us, search The Big Phone Store on Reddit or Trustpilot.
The Big Phone Store is owned by Steve Athwal, the founder and CEO. He started the business in 1999 and continues to lead the team in Wolverhampton today. If you also work in this industry, you may see Steve at events and award nights.
No, The Big Phone Store only has one physical location in Wolverhampton, England. You may see ‘The Big Phone Store’ shops around the world, in places such as Africa and South America, but that is not us. Whilst many people might see this as an issue, we do not. Small business owners worldwide could copy any brand they like, but they chose us, and we see this as a compliment. As the old saying goes, imitation is the sincerest form of flattery.
Yes, we have free parking directly outside the store. You can visit us by car, bus or on foot. If you’re planning to visit, see our address and get directions.
The Big Phone Store has been nominated for over a dozen awards, and has won many of them. Our proudest achievement is the Best Customer Service (Consumer) 2026 award from the Mobile News Awards, beating major brands such as EE. We’ve also won trophies from the Express & Star Business Awards 2026, for both sustainability and growth and innovation. See our full awards page to learn more.
The Big Phone Store has around 50 employees on site, including both office workers and warehouse workers. This includes departments such as marketing, accounts, customer support, business and technicians.
You can contact The Big Phone Store between 9am and 5pm every weekday. We are available by phone (01902 256 300), WhatsApp (07708 883000) or email ([email protected]). Alternatively, you can visit us at our Wolverhampton store to ask questions in-person until 5:30pm.
There are various delivery options to suit your needs at The Big Phone Store. For orders over £150, you get free delivery within 1-2 working days. For orders between £30-£150, delivery can be expected within 2-3 working days. You can also upgrade to next day delivery, or next day delivery by 1pm if you urgently need a device. Please see our delivery page for costs and exceptions.
Every mobile phone from The Big Phone Store comes with a 12-month warranty as standard. You can upgrade this to 2 years, 5 years or lifetime at checkout. The Big Phone Store warranty covers any internal fault that arises with your device during normal use. It does not cover accidental damage, loss or theft, but you can get a free month of insurance for this at checkout.
