Buy Refurbished Phones UK | The Big Phone Store

Here's What "Refurbished" Means to The Big Phone Store

Every phone we sell has been through full diagnostics, repaired only where it needed it, and certified through a 90-point PhoneCheck before it reaches your door. We have one rule we never break: refurbished should mean better value, and never a compromise.

Most phones keep all their original parts.

Around 85% of devices we receive don't need a single replacement part. We test first and repair second, so original components stay in place if they're still working properly. If something does need changing, our own team fixes it using genuine OEM standards parts or better, and tests it again — nothing goes out the door that we wouldn’t feel comfortable using ourselves.

Your battery health is guaranteed, not hoped for.

Every phone meets a minimum 85% battery health, most come with higher, our Like New phones even come with 100%. If 85%+ isn't enough, you can upgrade to 100% at checkout at a price cheaper than most local repair shops. No more guessing if your "refurbished" battery will last the year.

90 in-depth checks, because your safety matters more than speed.

Every device goes through finance checks, theft and loss checks, malware and virus checks, blacklist checks, and police register checks. That's protection that lasts long after you've paid.

One team, one standard, no excuses.

We're not a marketplace connecting you to hundreds of different sellers with different rules. Every phone that leaves our warehouse has been through the same process, checked by the same team, backed by the same warranty, every time.

Our Best Sellers

Right Now, Our Customers Are Buying

Best Sellers

Apple iPhone 13

128GB midnight

Refurbished very good

£219.99

Apple iPhone 13

128GB midnight

Refurbished good

£199.99

Apple iPhone 14

128GB midnight

Refurbished very good

£259.99

Apple iPhone 14

128GB midnight

Refurbished good

£234.99

Expert Opinion

Hear it from us

Steven Athwal, CEO and Founder of The Big Phone Store

Buying Guide

Which Refurbished Phone Actually Suits You?

Not sure where to start? Here's how our range breaks down by what you actually need it for:

Best for...	Our Pick	Why it's the right call for you
An all-rounder you won't need to think about	Refurbished iPhone 15	Recent enough to feel current, with years of software support ahead. A safe pick if you just want a phone that works.
Making your money go further	Refurbished Samsung S23 FE	You get the core Samsung experience — camera, display, speed — without paying for the flagship name.
Gifting someone who'll notice the details	Refurbished iPhone 14 Pro Max	Grades up to Like New mean it can look and feel brand new out of the box.
First phone, spare phone, or just don't want to spend much	Refurbished Samsung S20	Covers the basics reliably, at the lowest price point in our range. Every unit still carries the same 85% battery guarantee as our newest stock.
Trying something different	Refurbished Pixel range	Same testing, same grading, same warranty — so trying a new ecosystem doesn't mean taking on more risk.
Kitting out a team, not just yourself	Our Business devices	Every device arrives at 100% battery health, pre-configured, with a dedicated account manager on hand.

Our Stats

The Numbers That Back Up Everything We've Said

4.8

Trustpilot Score, from 5,000+ reviews — 85,000+ when you count every platform

99.8%

Customer questions answered the same working day

30 seconds

We'll pick up the phone

Our Replacement Service

If Something Goes Wrong, You're Not Left Without a Phone

Something not quite right? Our qualifying customers can request our Replacement Sent First service— we send your replacement before you send the faulty one back. You stay connected while we sort it.

Choosing Refurbished Is a Choice That Actually Counts

Every phone you buy from us is one that didn't need to be made new. In the last 12 months:

98% of trade-in devices we received stayed in circulation instead of becoming waste
Refurbishing and reselling means 68.6% lower carbon impact than replacing the same devices with new ones
We saved about 77,000 litres of water per phone compared to manufacturing a new one.
Additionally, our on-site solar system generated 56,861 kWh last year — saving 11.4 tonnes of CO2, roughly the same as taking three petrol cars off the road for a year

No Small Print, No Surprises

Warranty: every phone comes with a 12-month warranty as standard. Upgrade at checkout to 2-year, 5-year, or lifetime cover.
Delivery: free 2–3 day delivery on orders £30–£150, free 1–2 day delivery on orders over £150, or pay £9.99 for next-day, £14.99 for next-day by 1pm. Free collection from our Wolverhampton store too.
Payment: spread the cost with Klarna, Clearpay, PayPal, Apple Pay, Google Pay, Link by Stripe, Pay by Bank, or gift cards.

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Established 1999

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Refurbished Phones That Don't Make You Cross Your Fingers

Here's What "Refurbished" Means to The Big Phone Store

Most phones keep all their original parts.

Your battery health is guaranteed, not hoped for.

90 in-depth checks, because your safety matters more than speed.

One team, one standard, no excuses.

Right Now, Our Customers Are Buying

Hear it from us

Which Refurbished Phone Actually Suits You?

The Numbers That Back Up Everything We've Said

If Something Goes Wrong, You're Not Left Without a Phone

Choosing Refurbished Is a Choice That Actually Counts

No Small Print, No Surprises

25+ Years of Doing This Before It Was Trendy

Running a Business? We Handle That Too